Deleting your Karobari account
How to start it, how long you have to change your mind, and exactly what is removed against what the shop keeps.
You have 30 days to change your mind
Asking to delete signs you out of every device straight away, but nothing is erased for 30 days. Your shop, your staff and your records keep working the whole time. Sign back in within those 30 days and the request is cancelled — the app shows the exact date and a Keep my account button. After 30 days it cannot be undone.
The four steps
This is the whole path. It needs no email to us and no reinstall.
Take a copy first, if you want one
Settings → Backup downloads your bills, ledger and stock list as spreadsheet files. Free, no limits. After the 30 days this is no longer possible.
Open Settings
The gear icon at the top of the home screen.
Under Account, tap "Delete my account"
It is a button in the Account section, not buried in a submenu. The confirmation that follows lists what will happen.
Confirm
You are signed out of every device immediately. The 30 days start now.
Deleting by email
If you no longer have the phone or cannot sign in, email support@karobariapp.in from any address, telling us the mobile number the account uses. We will confirm the number is yours before starting anything — usually by a code to that number — and the same 30-day window then applies.
What goes, and what stays
Being straight about the second column is the point of this page. Nothing below is a setting — it is what the software does.
Removed for good
- Your name, your email and your profile text
- Your mobile number — overwritten with a random tag that is not derived from it, so it cannot be worked backwards
- Every signed-in session, including the device names and the IP addresses recorded with them
- Every notification token for your devices
- Your ownership and staff permissions on every shop
Kept, with your name off it
- The shop's bills and udhaar ledger
- A udhaar entry is a record of what a customer still owes, and a bill is the shop's account of a sale — neither stops being true because you left. They stay with the shop, with your name taken off them.
- Customer names and numbers in that ledger
- They belong to the entries above and cannot be separated from them. If you want a customer's details out, clear that customer in the app before you start deleting.
- The shared product catalogue
- Barcodes, product names and pack sizes that every shop draws on. It holds nothing about you and nothing about your customers.
What happens to the shop itself
- If you are the only owner
- The shop is closed at the end of the 30 days and everyone working there loses access. Tell your staff before you start, and hand the shop to a second owner first if it should keep running without you.
- If the shop has another owner
- It carries on exactly as it is. Only your own membership is removed, and the bills you rang up stay in the shop's books under an anonymous entry.
What we collect in the first place, and who it is shared with, is on the privacy policy.